Privacy Policy

1. Data Controller

In accordance with the Personal Data Protection Law No. 6698 ("KVKK/GDPR"), your personal data may be processed by Big Kral Boat as the data controller within the scope described below.

2. Collection, Processing and Legal Basis of Personal Data

As Big Kral Boat, the following personal data may be processed during the reservation process and service delivery:

• Identity Information: Name, surname, ID number (when required), passport information
• Contact Information: Phone number, email address, address
• Reservation Information: Tour date, number of participants, special requests
• Financial Information: Payment information (stored encrypted)
• Marketing Information: Campaign and notification preferences

Your personal data is processed within the framework of personal data processing conditions specified in Articles 5 and 6 of the KVKK.

3. Purposes of Processing Personal Data

Your collected personal data is processed for the following purposes:

• Processing reservation transactions
• Improving service quality and ensuring customer satisfaction
• Fulfilling legal obligations
• Conducting customer service and communication activities
• Performing and recording financial transactions
• Conducting marketing and promotional activities (with your explicit consent)
• Security and emergency management

4. Transfer of Personal Data

Your personal data may be shared within the conditions specified in Articles 8 and 9 of the KVKK with:

• Payment institutions and banks
• Public institutions and organizations as required by legal obligations
• Service providers (SMS, email services)
• Our business partners (insurance companies, transfer service providers)

5. Method and Legal Basis of Personal Data Collection

Your personal data may be collected by automatic or non-automatic methods, through our offices, website, mobile applications, call center, and similar means, verbally, in writing, or electronically.

6. Rights of Data Subjects Under KVKK

In accordance with Article 11 of the KVKK, data subjects have the following rights:

• Learn whether your personal data is being processed
• Request information if your personal data has been processed
• Learn the purpose of processing personal data and whether they are used appropriately
• Know the third parties to whom personal data is transferred domestically or abroad
• Request correction of personal data if processed incompletely or incorrectly
• Request deletion or destruction of personal data under the conditions stipulated in Article 7 of the KVKK
• Request notification of correction, deletion, or destruction operations to third parties to whom personal data has been transferred
• Object to the emergence of a result against you through analysis of processed data solely by automated systems
• Request compensation for damages if you suffer damage due to unlawful processing of personal data

You can submit your requests to info@bigkralboat.com email address or in writing to our address stated above.

7. Cookie Policy

Cookies are used on our website to improve user experience. You can manage or block cookies through your browser settings.