Understand our cancellation and refund policy
Last Updated: May 21, 2026
We understand that plans can change. Our cancellation policy is designed to be fair to both our guests and our business. Please review the terms below before making a booking.
| When You Cancel | Refund Amount |
|---|---|
| 7 or more days before tour | 100% refund |
| 3-6 days before tour | 50% refund |
| 1-2 days before tour | 25% refund |
| Less than 24 hours or no-show | No refund |
If we cancel a tour due to bad weather or unsafe conditions, you will receive a full refund or the option to reschedule to another date at no additional cost.
To cancel your booking, please contact us through one of the following methods:
If you have any questions about this policy, please contact us:
Email: info@bigkralboat.com
Phone: +90 530 839 69 77
WhatsApp: +90 530 839 69 77